FixFirst

About this project

FixFirst is a civic repair intelligence platform that helps cities, campuses, and communities determine what infrastructure issues should be fixed first. Today, cities already have ways for residents to report problems such as potholes, broken streetlights, blocked wheelchair ramps, damaged sidewalks, overflowing trash, unsafe crossings, and other public-space hazards. The problem is not collecting reports. The problem is deciding which issues are the most urgent once hundreds or thousands of reports begin to pile up. FixFirst solves this problem by turning reports into repair priorities. Users can submit reports with photos, voice notes, text descriptions, and location data. The platform analyzes each report, categorizes the issue, identifies accessibility concerns, generates structured summaries, and helps prioritize repairs based on severity, accessibility impact, duplicate reports, route disruption, community verification, and time unresolved. The platform features an interactive map with city and campus views, community verification tools, facilities dashboards, repair priority scoring, 311 call script generation, facilities-ready report generation, solved report tracking, proof-of-fix verification, leaderboards, achievements, rewards, and civic team collaboration. FixFirst also introduces concepts such as Accessibility Debt Scores, Repair ROI scoring, Route Disruption analysis, Duplicate Cluster Intelligence, and Proof of Fix verification to help organizations better understand infrastructure challenges and measure repair impact over time. For city officials and facilities teams, FixFirst transforms a large volume of disconnected complaints into a ranked action queue with recommended departments, service-level recommendations, verification confidence scores, and generated reports that can be acted on immediately. For community members, FixFirst creates a transparent reporting experience where users can verify issues, track repairs, earn civic impact poi